Complaints about your website accessibility

The Australian Human Rights Commission (AHRC) will notify you if they receive and an accessibility complaint about your website.

We can advise and support you through the complaint process.

If you receive a complaint

Once a complaint is made you will be required to participate in a conciliation process to negotiate an outcome.

AccessibilityOz has a range of activities to support you during this time, including:

  • Support – we can act as your support person (advocate) to assist you in the conciliation process.
  • Consulting – helping you to address accessibility feedback, requests and complaints;
  • Disability Action Plan preparation – drafting your strategy for online accessibility;
  • Website accessibility testing and audits – identifying and fixing accessibility errors in your current websites and web applications;
  • Accessibility during the web development lifecycle – accessibility services for key stages of the web development lifecycle;
  • Creating accessible web content such as:
    • Word documents, PDFs and HTML content.
    • Video transcripts, captions and audio descriptions.

We are happy to work with you for all or a selection of the activities that you need.

Legal accessibility requirements

The Australian Human Rights Commission requires websites (internal and external) to be accessible to people with disabilities, and comply with the World Wide Web Consortium's Web Content Accessibility Guidelines, Version 2.

The Australian Human Rights Commission has set deadlines for accessibility compliance.

Government accessibility deadlines

  • WCAG2 Level A compliance, Dec 2012
  • WCAG2 Level AA compliance, Dec 2014

Corporate accessibility deadlines

  • WCAG2 Level AA compliance, Dec 2013

Please contact us to discuss your requirements.

More information

Please contact us to discuss your requirements.